Downtown resident resources
Living Downtown means sharing the neighborhood’s streets, sidewalks and services with thousands of neighbors, and when something breaks, it isn’t always obvious who fixes it. Here’s who to contact for the most common problems, from a streetlight that’s out to a leaking hydrant, plus what to take to your building’s HOA instead.
In an emergency, always call 911.
City of San Diego
The City’s official app and website for reporting non-emergency problems: potholes, streetlights, graffiti, illegal dumping, damaged sidewalks and signs, and more. Add a photo and track the City’s response.
sandiego.gov/get-it-done · App Store and Google Play
Downtown San Diego Partnership · 5 am to 11 pm
Downtown’s own cleaning and safety team: litter, graffiti in public areas, overflowing trash cans, welfare checks and safety concerns.
Call (619) 234-8900 · Text (619) 414-2698 · Clean & Safe app
| Problem | Who to contact | How |
|---|---|---|
| Streetlight out | City of San Diego | Get It Done |
| Pothole, damaged or lifted sidewalk | City of San Diego | Get It Done |
| Damaged or missing street sign | City of San Diego | Get It Done |
| Graffiti on a building or public property | City of San Diego, or Clean & Safe | Get It Done, or (619) 234-8900 |
| Illegal dumping | City of San Diego | Get It Done |
| Litter or overflowing public trash can | Clean & Safe | (619) 234-8900 or text (619) 414-2698 |
| Welfare check or safety concern | Clean & Safe; after hours, SDPD non-emergency | (619) 234-8900; (619) 531-2000 |
| Water main break, leaking hydrant or sewer emergency | City Public Utilities, 24 hours | (619) 515-3525 |
| Water billing or service | City Public Utilities | (619) 515-3500 |
| Power outage | SDG&E | 1-800-411-7343 or outage.sdge.com |
| Downed power line | Emergency | 911 |
| Broken parking meter | City Parking Meter Operations | (619) 744-1705 (note the meter number) |
| Bus stop, trolley or transit problem | MTS | (619) 557-4555 |
| Safety concern on transit | MTS Security, 24/7 | Call or text (619) 595-4960 |
| Damaged mailbox | U.S. Postal Service | 1-800-275-8777 |
| Non-emergency police | San Diego Police Department | (619) 531-2000 |
If the problem is on your building’s property rather than the public street, it’s usually a matter for your HOA or management company. That includes:
Not sure whether a repair is yours or the HOA’s? See our guide to who pays for condo repairs.
Use the City of San Diego’s Get It Done app or website. Include the nearest address or pole number, and add a photo if you can.
The Downtown San Diego Partnership’s Clean & Safe program cleans sidewalks and public areas Downtown. Call (619) 234-8900 or text (619) 414-2698 between 5 am and 11 pm.
(619) 531-2000. For emergencies, always call 911.
The City’s Public Utilities Department 24-hour emergency line, (619) 515-3525.
The Neuman Team has helped buyers and sellers in Downtown San Diego since 1981, and has been #1 in 92101 for homes sold since 2000. Browse our Downtown neighborhood guides or call (619) 595-7025.
Contacts verified October 6, 2026.